Product News

Posted: 3/2003

ARBINET-THEXCHANGE OPENS AXCESSRATE TO NONMEMBERS

Arbinet-thexchange has opened AXCESSRATE, its spot market price and quality data service, to nonmember carriers worldwide. AXCESSRATE provides the actual average, high and low prices agreed upon between more than 250 carriers each day to 500-plus top international destinations.

Taking the guesswork out of trading capacity, AXCESSRATES provides real transaction data rather than generic price quotes, and includes:

• Prior day's price average

• High and low transacted prices for more than 500 destinations

• Average,-high-and low-priced route quality, as measured through the switches

• Percentage price change for each destination over the prior day

• The top 10 price percentage gainers and losers over the prior day

Arbinet-thexchange
75 Broad St., 20th Floor
New York, NY 10004-2112
+1 917 320 2000
www.axcessrate.com
www.thexchange.com

TELEGEA OFFERS SERVICE DELIVERY ASSURANCE

TeleGea Inc. has introduced Service Delivery Assurance, a solution to optimize service delivery, providing the technology to rapidly introduce and deploy communications services, integrated with analytical capabilities that empower customers to monitor, understand and strategically improve the entire service delivery process.

Powered by TeleGea's Accelerator Platform technology, Service Delivery Assurance integrates design-time capabilities for rapid service introduction, combined with run-time capabilities for delivery assurance. Leveraging TeleGea's See the Results approach, metrics reflecting the entire service delivery process are stored, analyzed, trended and ultimately displayed in real-time via AP InSight.

TeleGea Inc.
245 Winter St., Suite 100
Waltham, MA 02451
+1 781 466 6688
www.telegea.com

PROFITEC AUGMENTS OMNIBILL WITH E-COMMERCE, WORKFLOW TOOLS

Profitec Inc. is updating its flagship OmniBill product line with the addition of front-end online order-entry modules - OmniSignup and OmniAgent -- and a new order-management system, OmniFlow. In addition, it has enhanced its OmniView internet billing and payment application to include customer self-care capabilities.

The new functionality has been available to existing OmniBill customers since December, and the company is now rolling it out commercially. The new applications fully integrate with the existing OmniBill system to provide a mechanism to manage the entire customer life cycle.

So, new orders can be entered online by customers or sales agents. Those orders are validated by OmniScrub, an application that automatically reaches out to validate address, credit and credit card information in real time. Based on user-defined business rules, accepted orders are delivered to the order management and provisioning system for processing.

Omniflow follows the movement of an order as it passes through all relevant checkpoints and ensures that any outstanding items are identified for exception management. OmniBill with OmniFlow can perform complex applications like direct electronic provisioning or upstream delivery of the local component to trigger a customer service request. Having facilitated the local turnup, Omnibill then receives line and feature information that is imported and appended to the previously established account. Most local activity involves electronically moving data elements instead of manual entry and unnecessary duplication. Client-defined rules in the flow control administrator identify action items based upon the order complexion.

Once activated, an account's status, usage to date, prebilled usage and invoices are accessible via the Web using OmniView. New self-care capabilities include online chat, subject-specific messaging and FAQs.

On an ongoing basis, the Omnibill master database program provides complete support for client relationship maintenance including trouble reporting and receivables management.

Profitec Inc.
1 Barnes Park S.
Wallingford, CT 06492
+ 1 203 679 7000
+1 800 360 1910
www.profitecinc.com